Order Transfer & Split Fulfillment
A vendor can shift an order (or a fulfilment portion) to another vendor — vendor to vendor — when they can't or shouldn't fulfil it themselves.
How does a vendor transfer an order to another vendor, and how is it tracked?
A vendor can shift an order (or a fulfilment portion) to another vendor — vendor to vendor — when they can't or shouldn't fulfil it themselves.
What is split fulfillment, and how can one order have multiple fulfillments?
Split fulfilment is when a single customer order is fulfilled by more than one vendor.
How does the customer still see a single unified order and invoice when split?
Even when fulfilment is split across vendors, the customer sees one unified order and one invoice.
How does each vendor handle its own portion of a split order?
Each vendor handles its own fulfilment portion independently: it sees its lines, runs its own fulfilment steps (verify, pay check, stock, pack), and arranges its own delivery for its part.
How does central admin see split fulfillment with different pickup locations?
Central admin sees that an order's fulfilment is split across vendors, with each portion showing its own pickup location (the fulfilling branch) and a common or differing drop location…
How is the hand-off handled when one vendor holds the order and another delivers it?
A specific case the model supports: one vendor holds/packs the order while a different vendor delivers it.
What happens when one vendor in a split order cannot fulfill its portion?
If one vendor in a split order can't fulfil its portion, that portion can be reassigned to another vendor who can, or refunded for that portion only — without disturbing the rest of…