Delivery — External Companies
You register an external delivery company in a dedicated section, recording its name and contact, and — where it offers one — its API connection (a…
How do you register an external delivery company and connect its API?
You register an external delivery company in a dedicated section, recording its name and contact, and — where it offers one — its API connection (a base URL and API key).
How are out-of-zone orders passed automatically to a registered company?
Orders whose delivery address falls outside the in-house zones (or that meet other defined cases) are passed automatically to a registered external company — via its API where available —…
How are orders handled manually for companies without an API?
For a company without an API, orders can be shifted manually and their status updated on the system from the company's feedback.
How does information flow back from the delivery company into the system?
Information flows back from the delivery company into Okommerce — automatically via the API for integrated partners, or by manual status update for non-API ones.
Can AI route orders to external companies automatically? How?
Yes — AI can be engaged to route orders to external companies automatically.
When a driver accepts then becomes unavailable, how is the order reassigned?
If a driver accepts a job then becomes unavailable, the order is reassigned to another driver (or a company), and the job's status and proof requirements are preserved through the change.
How are failed delivery attempts logged with a configurable max before return-to-origin?
Each failed delivery attempt is logged (the job tracks an attempt count), and a configurable maximum governs how many attempts are made before the order is returned to origin.
How is a wrong/incomplete address flagged and corrected?
A wrong or incomplete address is flagged by the driver, the customer is contacted, and an address-correction flow lets the right details be captured so delivery can be reattempted.
How is a partial delivery (customer accepts some items) recorded?
If a customer accepts only some items, the delivery records what was accepted vs returned, and a partial refund is issued for the returned items.
How is a refused delivery handled (reverse logistics, refund)?
If a customer refuses delivery at the door, the delivery is marked refused, reverse logistics are triggered to bring the goods back, and a refund is issued per policy.