COD, Payment Collection & Reconciliation
For each COD job the driver is shown exactly what they need: the total to collect, how much is already paid, and the collection method (cash,…
How does the driver know the total to collect, amount already paid, and method?
For each COD job the driver is shown exactly what they need: the total to collect, how much is already paid, and the collection method (cash, card, or mixed).
How is cash-on-delivery recorded and added to driver reconciliation?
When a driver collects cash, the amount is recorded on the job and added to that driver's cash-on-hand, which feeds end-of-day reconciliation.
How is card-on-delivery reconciled separately from cash?
Card-on-delivery collections are recorded and reconciled separately from cash — they don't add to the driver's cash-on-hand because the money goes through a card rail, not into the…
How is a mixed payment (part prepaid, part on delivery) shown to the driver?
For a mixed payment — part prepaid online, part due on delivery — the driver is shown the exact balance to collect and the method, not the full order value.
What happens when a customer pays a different amount than expected?
If a customer pays a different amount than expected, the discrepancy is flagged in reconciliation and requires resolution.
How does end-of-day driver cash reconciliation work (expected vs collected vs remitted)?
At day's end a driver's cash is reconciled: the system compares how much should have been collected, how much was collected, and how much is remitted.
How are shortfalls flagged?
Any shortfall — collected or remitted less than expected — is flagged during reconciliation.
How are products to be refunded and refund flows back to the company tracked?
The system tracks how many products are to be refunded and how refunds flow back to the company, so the money owed in the reverse direction is as visible as the money collected.