User Roles & Access Control

What account types/roles does the platform support? Okommerce supports nine distinct role types, and which ones exist in a given deployment depends on what the developer activates. What can the Developer role do that others cannot? The Developer is the top-level technical owner of the deployment. What are the responsibilities of the Central Admin? The Central Admin is the operational owner of the store. What does a Country Manager see and manage? A Country Manager is scoped to a single assigned country. What can a Vendor/Supplier do in their workspace? A Vendor/Supplier operates a branch or shop within a multi-vendor deployment. What does Fulfillment Staff do? Fulfilment Staff perform the internal process that happens after an order is received and before it's ready for delivery, within a branch or warehouse. What does an in-house Delivery Agent do via the delivery PWA? An in-house Delivery Agent is a zone-assigned driver who works through the Delivery PWA (a progressive web app installed from a delivery URL). How are external Delivery Companies represented as accounts? External Delivery Companies are third-party logistics partners registered in the system. What does a human Support Agent do? A human Support Agent works alongside the AI agents. What can a Customer do? A Customer is the shopper. How does the platform layout adapt to the logged-in role? The entire platform layout — menus, screens, dashboards, and even which dashboard widgets are visible — is governed by the logged-in user's role and permissions. How does the super admin create new roles? Roles are fully definable. How are permissions assigned to a role (module + action level)? Permissions are assigned at module + action granularity. What is the Super Admin role and why can't it be deleted? The Super Admin is a seeded system role that holds all permissions across every module. How are users scoped by country or vendor? Individual user accounts can be scoped to a specific country or vendor. How is a user enabled/disabled, and what happens to their access? From the Users area, an admin can toggle a user active or inactive (and assign or change their roles). How does role determine which dashboard widgets a user can see? The dashboard is widget-based and dynamic, and which widgets a user can even see is determined by their role and permissions.