How is a refused delivery handled (reverse logistics, refund)?

If a customer refuses delivery at the door, the delivery is marked refused, reverse logistics are triggered to bring the goods back, and a refund is issued per policy. The refusal becomes the start of a return rather than a dead end: the items re-enter the system via the reverse flow (potentially restocked), and the customer is refunded according to the business's rules. The…

If a customer refuses delivery at the door, the delivery is marked refused, reverse logistics are triggered to bring the goods back, and a refund is issued per policy. The refusal becomes the start of a return rather than a dead end: the items re-enter the system via the reverse flow (potentially restocked), and the customer is refunded according to the business's rules. The driver records the refusal, and the order's status reflects it.