What does the 360° customer view aggregate (orders, conversations, loyalty, support)?

The 360° customer view aggregates a customer's orders, conversations, loyalty, and support history into a single profile — everything the business knows about them in one place. So a support agent or salesperson can see the full relationship: what they've bought, what they've chatted about, their points and tier, and past support cases. This complete picture enables informed,…

The 360° customer view aggregates a customer's orders, conversations, loyalty, and support history into a single profile — everything the business knows about them in one place. So a support agent or salesperson can see the full relationship: what they've bought, what they've chatted about, their points and tier, and past support cases. This complete picture enables informed, personalized service and selling, rather than piecing together a customer from separate systems.