Product Type: Physical

What is the typical lifecycle of a Physical order (cart → fulfillment → delivery → delivered)?

A physical order flows through four stages. Cart & checkout: the customer adds the item (selecting a branch in multi-branch mode), and at checkout the order is created and split into one fulfilment per vendor. Fulfilment: the handling branch runs the internal steps — order verification, payment check, stock/warehouse check, packaging — and marks it "ready for delivery," with each step…

A physical order flows through four stages. Cart & checkout: the customer adds the item (selecting a branch in multi-branch mode), and at checkout the order is created and split into one fulfilment per vendor. Fulfilment: the handling branch runs the internal steps — order verification, payment check, stock/warehouse check, packaging — and marks it "ready for delivery," with each step timed. Delivery: the order is routed either to an in-house driver (by geo-zone and availability) or to an external delivery company; the driver collects any payment due and captures proof of delivery. Delivered: the final status is set. Along the way stock is decremented atomically, every status change is logged for KPIs, and if the customer later returns the item, the reverse-logistics flow takes over. Each business defines the exact status names, but this is the shape.