How are refunds issued to a wallet instead of a card?

A refund can be issued to the wallet as store credit rather than reversed to the original card — the refund posts a credit entry to the customer's wallet ledger. This is useful when the customer agrees to credit, when there's no card to refund (e.g. a COD order), or as a goodwill gesture. The customer then has that value available to spend on a future order. It's one of the configured…

A refund can be issued to the wallet as store credit rather than reversed to the original card — the refund posts a credit entry to the customer's wallet ledger. This is useful when the customer agrees to credit, when there's no card to refund (e.g. a COD order), or as a goodwill gesture. The customer then has that value available to spend on a future order. It's one of the configured refund channels alongside original-payment-method and loyalty points, chosen per policy or per case.