How does abandoned-cart recovery via chat work?

Abandoned carts can be recovered via chat: because carts persist and the marketing/CRM tooling can trigger reminders, a customer who left items behind can be re-engaged through a conversational nudge (e.g. a WhatsApp message) prompting them back to complete the purchase. Combined with the agent's ability to take the order to payment in-chat, recovery can go all the way from reminder to…

Abandoned carts can be recovered via chat: because carts persist and the marketing/CRM tooling can trigger reminders, a customer who left items behind can be re-engaged through a conversational nudge (e.g. a WhatsApp message) prompting them back to complete the purchase. Combined with the agent's ability to take the order to payment in-chat, recovery can go all the way from reminder to completed sale in the conversation, rather than just sending them back to a web page.