How does AI + human work in one WhatsApp thread without losing context?

In a WhatsApp thread, the AI and a human operate on the same conversation — a human can monitor, join, and take over, and the context is preserved throughout, so the customer experiences one continuous thread regardless of who's responding. The AI handles routine exchanges; a human steps in for complex or escalated moments; the customer never has to repeat themselves. The conversation…

In a WhatsApp thread, the AI and a human operate on the same conversation — a human can monitor, join, and take over, and the context is preserved throughout, so the customer experiences one continuous thread regardless of who's responding. The AI handles routine exchanges; a human steps in for complex or escalated moments; the customer never has to repeat themselves. The conversation record stays synchronized across the hand-overs, so nothing is lost between AI and human or between agents.