How does an admin create a manual order on a customer's behalf (phone/in-person)?

For phone or in-person orders, an admin uses the Manual Order function to create an order on a customer's behalf, including a map to capture the delivery coordinates (for zone routing), and can create a customer inline during the process. This brings offline orders into the same system as online ones — same fulfilment, delivery, payment, and reporting — so a business taking orders…

For phone or in-person orders, an admin uses the Manual Order function to create an order on a customer's behalf, including a map to capture the delivery coordinates (for zone routing), and can create a customer inline during the process. This brings offline orders into the same system as online ones — same fulfilment, delivery, payment, and reporting — so a business taking orders by phone or at a counter isn't running a separate process. The captured coordinates ensure manual orders route to the right delivery zone like any other.