Orders & Order Lifecycle

How is a price correction after order placement handled with an audit trail?

A price correction after an order is placed is handled by adjusting the order and charging or refunding the difference, with the change recorded in an audit trail and, where configured, requiring approval. So a mistaken price can be put right transparently — the customer is charged or refunded the delta, and there's a record of what changed, by whom, and why. Tying corrections to…

A price correction after an order is placed is handled by adjusting the order and charging or refunding the difference, with the change recorded in an audit trail and, where configured, requiring approval. So a mistaken price can be put right transparently — the customer is charged or refunded the delta, and there's a record of what changed, by whom, and why. Tying corrections to an audit trail (and optionally an approval) keeps post-placement edits accountable.