How does dunning work when a renewal payment fails?

When a Stored-mode renewal charge fails, the subscription enters dunning: the system retries payment on a schedule (tracking dunning attempts and the last attempt time) and moves the subscription to PastDue, typically with a grace period during which access continues. If retries keep failing, the subscription is suspended or cancelled per policy. This graduated handling — retry,…

When a Stored-mode renewal charge fails, the subscription enters dunning: the system retries payment on a schedule (tracking dunning attempts and the last attempt time) and moves the subscription to PastDue, typically with a grace period during which access continues. If retries keep failing, the subscription is suspended or cancelled per policy. This graduated handling — retry, grace, then suspend — avoids cutting off a customer over a transient card issue while still protecting revenue when payment genuinely can't be collected. The cycle records its failed/dunning state throughout.