How is a notification's channel selected (email or SMS)?

Each notification's channel is selectable — email or SMS. So the admin chooses how a given notification reaches its recipients: email for richer content, SMS for immediate, short alerts. Channel selection per notification means urgent items can go by SMS while informational ones go by email, matching the medium to the message. It reuses the platform's email and SMS sending capability.

Each notification's channel is selectable — email or SMS. So the admin chooses how a given notification reaches its recipients: email for richer content, SMS for immediate, short alerts. Channel selection per notification means urgent items can go by SMS while informational ones go by email, matching the medium to the message. It reuses the platform's email and SMS sending capability.