How is each fulfillment step timed and attributed to a staff member?

Each fulfilment step is an instance (a fulfilment task) that records who performed it and when it started and completed, from which its duration is computed. So the system knows not just that an order was packed, but who packed it and how long packing took. This per-step timing and attribution is the raw material for KPIs and accountability — you can see where time goes, who's fast,…

Each fulfilment step is an instance (a fulfilment task) that records who performed it and when it started and completed, from which its duration is computed. So the system knows not just that an order was packed, but who packed it and how long packing took. This per-step timing and attribution is the raw material for KPIs and accountability — you can see where time goes, who's fast, and where bottlenecks form — and it's captured simply by staff working the steps in the system.