How is packer reassignment handled while the KPI clock continues?

If a packer becomes unavailable, the fulfilment task can be reassigned to another staffer, and the KPI clock continues (with the hand-over recorded) rather than resetting. This keeps the speed metric honest — reassigning work doesn't hide elapsed time — while ensuring an order isn't stranded because the person who started it stepped away. The history records the hand-over so…

If a packer becomes unavailable, the fulfilment task can be reassigned to another staffer, and the KPI clock continues (with the hand-over recorded) rather than resetting. This keeps the speed metric honest — reassigning work doesn't hide elapsed time — while ensuring an order isn't stranded because the person who started it stepped away. The history records the hand-over so accountability is preserved across the change.