How does a human join and take over a conversation from the AI?

A human can join a conversation and take over from the AI — at which point the AI pauses and the human continues with the full context preserved. The hand-over is seamless: the human sees the conversation so far and picks up where the AI left off, and the customer experiences continuity rather than a jarring restart. This is the core of the human-in-the-loop design: the AI handles what…

A human can join a conversation and take over from the AI — at which point the AI pauses and the human continues with the full context preserved. The hand-over is seamless: the human sees the conversation so far and picks up where the AI left off, and the customer experiences continuity rather than a jarring restart. This is the core of the human-in-the-loop design: the AI handles what it can, and a person takes the wheel when needed, without losing the thread.