What does the after-sales agent handle?

The after-sales agent handles post-purchase support — a different agent with different responsibilities from the pre-sales one. It can access a customer's order and help with things like delivery questions or initiating a refund/return flow. Separating pre-sales (selling) from after-sales (supporting) lets each agent be tuned for its job with its own prompt/knowledge and permissions,…

The after-sales agent handles post-purchase support — a different agent with different responsibilities from the pre-sales one. It can access a customer's order and help with things like delivery questions or initiating a refund/return flow. Separating pre-sales (selling) from after-sales (supporting) lets each agent be tuned for its job with its own prompt/knowledge and permissions, rather than one generalist trying to do both. Multiple agents with different roles can run at once.