What channels do support conversations run on (Web, WhatsApp)?

Support conversations run on two channels: the website chat (embedded via a copy-paste JavaScript snippet) and WhatsApp (via webhook integration). A conversation records its channel, and the same monitoring, escalation, and hand-over capabilities apply across both. So whether a customer reaches out through the website widget or messages on WhatsApp, the conversation lands in the same…

Support conversations run on two channels: the website chat (embedded via a copy-paste JavaScript snippet) and WhatsApp (via webhook integration). A conversation records its channel, and the same monitoring, escalation, and hand-over capabilities apply across both. So whether a customer reaches out through the website widget or messages on WhatsApp, the conversation lands in the same support system with the same AI-plus-human workflow behind it.