How does a customer submit a refund/return request after receiving a product?

After receiving a product, a customer submits a refund/return request from their account (the storefront's request-refund action), which opens a Return Request in the system. This is the entry point to reverse logistics — the customer states what they want to return and why, and the platform takes over scheduling the collection and processing the refund. The request is tracked through…

After receiving a product, a customer submits a refund/return request from their account (the storefront's request-refund action), which opens a Return Request in the system. This is the entry point to reverse logistics — the customer states what they want to return and why, and the platform takes over scheduling the collection and processing the refund. The request is tracked through its lifecycle (requested → scheduled → collected → inspected → completed, or rejected) so both sides can see where it stands.