How is a damaged/not-as-described return handled per policy?

A return that comes back damaged or not as described is handled per policy — it can be rejected or given a partial refund, with evidence recorded. So a customer can't return a damaged item as if pristine and expect a full refund automatically; the inspection catches it and applies the business's rule, documenting why. This protects the business from abuse while still…

A return that comes back damaged or not as described is handled per policy — it can be rejected or given a partial refund, with evidence recorded. So a customer can't return a damaged item as if pristine and expect a full refund automatically; the inspection catches it and applies the business's rule, documenting why. This protects the business from abuse while still allowing fair partial outcomes, and the recorded evidence supports the decision if disputed.