How is a returned item inspected and the refund approved?

When the returned item comes back, it is inspected, and on a satisfactory inspection the refund is approved — issued through the configured channel (original method, wallet/store credit, or points) — and a sellable item is restocked. Inspection is the checkpoint between "received back" and "money returned": it confirms the item's condition before the refund is finalized, and…

When the returned item comes back, it is inspected, and on a satisfactory inspection the refund is approved — issued through the configured channel (original method, wallet/store credit, or points) — and a sellable item is restocked. Inspection is the checkpoint between "received back" and "money returned": it confirms the item's condition before the refund is finalized, and decides whether the unit can re-enter sellable inventory. The inspection note is recorded on the return.