How is a COD order refunded when there's no card on file?

A COD order has no card on file, so its refund needs a defined channel — typically a bank transfer or store credit rather than a card reversal. The system handles this case explicitly because you can't refund a card that was never charged: the refund route for cash orders is set per policy (return the cash via the chosen method, or issue wallet credit/points). This ensures COD…

A COD order has no card on file, so its refund needs a defined channel — typically a bank transfer or store credit rather than a card reversal. The system handles this case explicitly because you can't refund a card that was never charged: the refund route for cash orders is set per policy (return the cash via the chosen method, or issue wallet credit/points). This ensures COD customers can still be refunded cleanly despite there being no card to credit.