How does an exchange (instead of refund) create a linked replacement order?

An exchange creates a replacement order linked to the return — rather than refunding money, the customer receives a different (or replacement) item, and the system ties the new order to the original return for traceability. This supports the common "wrong size / faulty, send a replacement" scenario as a first-class flow: the return brings the original back, and the linked replacement…

An exchange creates a replacement order linked to the return — rather than refunding money, the customer receives a different (or replacement) item, and the system ties the new order to the original return for traceability. This supports the common "wrong size / faulty, send a replacement" scenario as a first-class flow: the return brings the original back, and the linked replacement order ships the new item, with the relationship recorded.