How is a refund issued as store credit or loyalty points instead?

Instead of cash back, a refund can be issued as store credit (to the customer's wallet) or as loyalty points, per policy. The wallet credit can then be redeemed at a future checkout, and points feed the loyalty system. Offering credit/points as a refund channel keeps value within the business (the customer is more likely to spend it again) and suits cases where the customer agrees to…

Instead of cash back, a refund can be issued as store credit (to the customer's wallet) or as loyalty points, per policy. The wallet credit can then be redeemed at a future checkout, and points feed the loyalty system. Offering credit/points as a refund channel keeps value within the business (the customer is more likely to spend it again) and suits cases where the customer agrees to it — while cash-back to the original method remains available where required.